To help ensure a smooth discharge, please arrange for someone to drive you home, ideally by 10.00am on the day of discharge. If you are unable to be collected by 10.00am, please let your nurse know. On some occasions, your surgeon or anaesthetist may want you to stay until later in the day.
Discharge information
You will be provided with important information to support your recovery at home, including:
- Recovery instructions specific to your procedure
- Referrals for follow-up care, if required (such as district nursing, stoma care, or home support services)
- Details of any follow-up appointments with your specialist
- Information about your medications and any prescriptions you need
- Contact details for advice or assistance after you return home
Share your feedback – Compliments, concerns or complaints
At Braemar, we value your feedback and are committed to continually improving the care and service we provide.
If you have any concerns about your care or experience, we encourage you to speak with your nurse or the nurse in charge at the time. Many issues can be resolved quickly through this process. Braemar Hospital encourages feedback from our patients and their whānau and upholds the Code of Health & Disability Services Consumer Rights, right 10 – the right to complain. Any complaint is taken seriously and are managed in line with our Complaint and Compliment Management Policy.
A few days after you return home, you will receive a patient experience survey by email. The survey is anonymous, although you can choose to be contacted if you would like us to follow up on your feedback. We make a small donation to the Braemar Charitable Trust for every survey completed by patients, which is used to support their healthcare initiatives in the Waikato.
We also welcome compliments and recognise the importance of hearing about the positive experiences of our patients and their whānau. We have an internal staff recognition programme and patient compliments about named staff is used to celebrate them.
Your feedback helps us recognise excellence, address concerns, and continually improve the care we provide. We thank you for taking the time to help us make lives better.
